1. Introduction
This Privacy Policy (“Policy”) is issued by Tech Illusions, having its registered place of business in Ahmedabad, Gujarat, India (“Tech Illusions,” “Company,” “we,” “us,” or “our”). This Policy governs the collection, use, storage, disclosure, and protection of information obtained through the website techillusions.com (the “Site”) and in connection with our products and services, including the PropWalk platform (collectively, the “Services”).
By accessing the Site or submitting information through it, including via any demo request or contact form, you (“User,” “you,” or “your”) acknowledge that you have read, understood, and agree to be bound by this Policy. If you do not agree with the terms of this Policy, you must discontinue use of the Site immediately
This Policy should be read together with our Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions with respect to data handling, this Policy shall prevail.
2. Information We Collect
2.1 Information Provided Directly by You
We collect information that you voluntarily submit through the Site, including but not limited to:
2.2 Information Collected Automatically
In connection with your use of the Site, we, or our service providers acting on our behalf, may automatically collect certain technical and usage information, including but not limited to:
2.3 Information from Third Parties
We may, from time to time, receive information about you from third parties, including business partners, developer clients, or publicly available sources, where such disclosure is reasonably necessary to fulfil a request or facilitate a business engagement.
3. Legal Basis and Purpose of Processing
We process personal information only where we have a legitimate basis to do so, including to:
- Respond to and fulfil inquiries, demo requests, and communications initiated by you;
- Provide, maintain, secure, and improve the Services, including PropWalk;
- Conduct internal analytics, research, and quality assurance;
- Comply with applicable legal, regulatory, or contractual obligations;
- Protect the rights, property, and safety of Tech Illusions, its clients, and third parties;
- Communicate updates regarding our products and services, where permitted by applicable law
We do not process personal information for purposes incompatible with those disclosed in this Policy without obtaining your prior consent, where required by law.
4. Disclosure of Information
We do not sell, rent, or trade personal information to third parties for monetary consideration. We may disclose information strictly on a need-to-know basis to:
a) Service Providers.
Third-party vendors engaged to provide hosting, customer relationship management, analytics, communication, or related infrastructure services, subject to contractual confidentiality and data protection obligations.
b) Business and Client Engagements.
Where necessary to facilitate a demo, proposal, or project engagement that you have initiated.
c) Legal and Regulatory Authorities.
Where disclosure is required to comply with applicable law, regulation, legal process, or governmental request, or to enforce our Terms & Conditions, protect our rights, or investigate potential violations.
d) Corporate Transactions.
In connection with any merger, acquisition, restructuring, or sale of assets, subject to standard confidentiality arrangements.
5. Cookies and Tracking Technologies
The Site may employ cookies, web beacons, and similar tracking technologies to facilitate functionality, remember preferences, and conduct analytics. You may configure your browser to refuse cookies; however, doing so may impair certain features or functionality of the Site. Continued use of the Site following notice of our use of cookies constitutes acceptance of such use, subject to your browser controls.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Policy, to comply with applicable legal, accounting, or reporting obligations, or to resolve disputes and enforce our agreements. Upon expiry of the applicable retention period, information will be securely deleted, destroyed, or anonymized.
7. Data Security
We implement commercially reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction. Notwithstanding the foregoing, no method of electronic transmission or storage is completely secure, and we cannot and do not warrant absolute security. Any transmission of information to the Site is undertaken entirely at your own risk, and Tech Illusions disclaims liability for any unauthorized access or use of such information beyond its reasonable control.
8. Cross-Border Data Transfers
Given the nature of our operations, information collected may be stored, processed, or transferred to jurisdictions outside your country of residence, including India, where data protection laws may differ from those of your jurisdiction. By using the Site, you expressly consent to such transfer, storage, and processing.
9. Your Rights
Subject to applicable law, you may have the right to:
- Request access to the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal information, subject to legal or contractual retention requirements;
- Withdraw consent to processing, where processing is based on consent;
- Object to or restrict certain processing activities.
Requests must be submitted in writing to the contact details in Section 12. We reserve the right to verify the identity of any requester and may decline requests that are unfounded, excessive, made in bad faith, or prohibited by applicable law. We are not obligated to act on requests that cannot be reasonably verified.
10. Third-Party Links
The Site may contain links to third-party websites, including social media platforms. We exercise no control over, and assume no responsibility or liability for, the content, privacy policies, or practices of any third-party sites. Access to such linked sites is entirely at your own risk and subject to the terms of those third parties.
11. Children’s Privacy
The Site and Services are intended solely for business and professional use by individuals who are at least 18 years of age. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it promptly. Any person providing information to us through the Site represents and warrants that they are at least 18 years of age.
12. Grievance and Contact Information
Any queries, complaints, or requests regarding this Policy or the handling of personal information should be addressed in writing to:
Tech Illusions Ahmedabad, Gujarat, India
Email: sales@techillusions.com
Telephone: +91 9016909350 / +91 8141007937
We will endeavor to acknowledge and address legitimate requests within a reasonable timeframe, consistent with applicable law. Submission of a request does not guarantee a particular outcome or response time.
13. Amendments to This Policy
We reserve the right to amend, modify, or update this Policy at our sole discretion at any time and without prior notice, except where otherwise required by law. Material changes will be indicated by revising the “Last Updated” date at the top of this Policy. Continued use of the Site following the posting of any amendment constitutes your binding acceptance of the revised Policy. It is your sole responsibility to review this Policy periodically.
14. Severability
If any provision of this Policy is held to be invalid, illegal, or unenforceable by a court or authority of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions of this Policy shall continue in full force and effect.
15. Governing Law and Jurisdiction
This Policy shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts at Ahmedabad, Gujarat, India, as further set out in our Terms & Conditions.
